At Nalashaa Hospitality, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our websites, use our mobile applications, or engage with any of our brands: MithaiCana, PaagalCana, YSG, Chanos Latin Kitchen, and Empanadas by Chanos. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
- To improve our website
- To respond to your comments regarding our website, or other aspects of Nalashaa Hospitality
- To administer a contest, promotion, survey or other site feature
- To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, newsletters, promotions, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
2. How We Use Your Information
Nalashaa Hospitality uses your personal information to provide and improve our services across our brands. Specifically, we use your data for:
- Order Fulfilment: Processing and fulfilling orders, including delivery and payment.
- Customer Support: Responding to inquiries, providing customer service, and addressing issues.
- Marketing and Promotions: Sending promotional emails, newsletters, special offers, and text message notifications (if you have opted in).
- Account Management: Managing your account details, preferences, and communications.
- Improving Services: Analysing website and app usage to improve user experience and service offerings.
- Compliance: Ensuring adherence to legal and regulatory requirements, including fraud prevention.
3. Sharing Your Information
Nalashaa Hospitality does not sell your personal information to third parties. However, we may share your data in the following situations:
- Service Providers: We may share your information with third-party service providers (such as payment processors, delivery partners, and marketing agencies) who perform services on our behalf.
- Affiliated Brands: Your information may be shared across Nalashaa Hospitality’s affiliated brands (MithaiCana, PaagalCana, YSG Foods, Chanos Latin Kitchen, and Empanadas by Chanos) for operational and marketing purposes.
- Legal Obligations: We may disclose your information if required by law, such as in response to a subpoena or other legal process, or to protect our rights, property, and safety or the rights, property, and safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner or entity.
4. Cookies and Tracking Technologies
Nalashaa Hospitality uses cookies and other tracking technologies (such as web beacons and pixels) to enhance your experience on our websites and apps. These technologies help us:
- Remember Preferences: Storing your preferences and settings for future visits.
- Analyse Usage: Understanding website traffic and user behaviour.
- Target Advertising: Delivering relevant advertisements based on your browsing activity.
You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our websites and services.
5. Data Security
We take the security of your personal information seriously. Nalashaa Hospitality implements appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your personal information, no system is 100% secure, and we cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you close your account or stop using our services, we may retain certain information for legal, regulatory, or internal business purposes.
7. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access and Correction: You can access, update, or correct your personal information at any time by logging into your account or contacting us directly.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications, such as emails, Whatsapp and SMS messages, by following the unsubscribe instructions in those messages or updating your preferences in your account settings.
- Deletion: You may request the deletion of your personal information, subject to certain legal and operational limitations.
- Cookies and Tracking: You can control cookies and tracking technologies through your browser or device settings.
To exercise any of these rights, please contact us at +91-9686677888.
8. Children’s Privacy
Nalashaa Hospitality does not knowingly collect or solicit personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will delete that information as quickly as possible. If you believe that we might have collected information from a child under 18, please contact us.
9. Third-Party Links
Our websites and apps may contain links to third-party websites. Nalashaa Hospitality is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
Nalashaa Hospitality reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our websites or apps. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Nalashaa Hospitality
#37, 9th Main Road,
Sector 6, HSR Layout,
Bengaluru, Karnataka 560102